Lowongan Kerja Jakarta Raya Posisi Quality Team Lead / Quality Supervisor di PT Concentrix Services Indonesia
![Gambar PT Concentrix Services Indonesia Posisi Quality Team Lead / Quality Supervisor](https://img.lokercepat.id/files/pt-concentrix-services-indonesia-169.jpg)
- Loker diposting 3 bulan yang lalu
Telah rilis lapangan pekerjaan dengan sistem full time untuk posisi Quality Team Lead / Quality Supervisor di perusahaan PT Concentrix Services Indonesia untuk kota/kab Jakarta Raya dan sekitarnya.
Pengalaman yang usaha kami inginkan ialah Lainnya (Call Center & Layanan Konsumen) serta orang yang jujur, amanah, disiplin, dan bertanggung jawab.
Perusahaan kami tidak memiliki syarat yang khusus terhadap pelamar sehingga kamu bisa mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.
Gaji yang kami tawarkan cukup kompetitif tergantung dari skill karyawan. Anda dapat menegosiasikan gaji yang sesuai dengan HRD.
Info Loker
Perusahaan | PT Concentrix Services Indonesia |
Posisi | Quality Team Lead / Quality Supervisor |
Tempat | Jakarta Raya |
Jenis Pekerjaan | Full Time |
Spesialisasi Dibutuhkan | Lainnya (Call Center & Layanan Konsumen) |
About Concentrix:
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector. Visit www.concentrix.com to learn more.
Role: Team Leader
Job Description Essential Functions/Core Responsibilities
• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Drive initiatives to improve the quality of Training and Quality support provided at Convergys by evaluating and improving internal processes
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
• Create and maintain consultant training schedule
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Conduct Coaching and Development sessions with team members to drive continuous improvement.
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key Training and Quality support processes within each account and recommends changes
• Administration of applicable certification and training processes for staff up to and including internal and client requirements
• Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
• Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
• Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans Candidate Profile
• 2-4 years related experience or experience in Contact Center environment
• Bachelor’s degree preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure © 2019 Concentrix Corporation. All rights reserved
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule
• Occasional travel
Career Framework Role
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members.
Alamat Lengkap
Provinsi | DKI Jakarta |
Kota | Jakarta Raya |
Map | Google Map |
Keuntungan Kerja
- Gaji yang stabil dan penghasilan rutin.
- Peluang pengembangan karir dan pelatihan.
- Lingkungan kerja yang kolaboratif.
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
About Concentrix: Concentrix,is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Info Perusahaan
- Industri: Call Center/IT-Enabled Services/BPO
- Ukuran Perusahaan: Lebih dari 5000 pekerja
- Waktu Proses Lamaran: 26 hari
- Tunjangan dan Lain-lain: Asuransi kesehatan, 5 days working