Lowongan Kerja Jakarta Raya Posisi Quality Team Lead / Quality Supervisor di PT Concentrix Services Indonesia

Info Loker

Perusahaan	PT Concentrix Services Indonesia
Posisi	Quality Team Lead / Quality Supervisor
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Lainnya (Call Center & Layanan Konsumen)

About Concentrix: 

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector. Visit www.concentrix.com to learn more.

 Role: Team Leader 

Job Description Essential Functions/Core Responsibilities

 • Develop a department of well-trained, competent professionals who continuously improve the organization and themselves 
• Drive initiatives to improve the quality of Training and Quality support provided at Convergys by evaluating and improving internal processes 

• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations 

• Create and maintain consultant training schedule 

• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans 

• Conduct Coaching and Development sessions with team members to drive continuous improvement. 

• Develop strong working relationships with key Business stakeholders, internal and external 

• Oversee audits of key Training and Quality support processes within each account and recommends changes 

• Administration of applicable certification and training processes for staff up to and including internal and client requirements

• Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate 

• Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners) 

• Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans Candidate Profile 

• 2-4 years related experience or experience in Contact Center environment 

• Bachelor’s degree preferred 

• Strong communication skills, both written and verbal 

• Proficient in Microsoft Office 

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables 

• Ability to mentor, coach and provide direction to a team of employees 

• Self-starter, sense of urgency, and works well under pressure © 2019 Concentrix Corporation. All rights reserved 

• Ability to foster a sense of professionalism and relationship building for self and team

• Strong attention to detail 

• Ability to work a flexible schedule 

• Occasional travel 

Career Framework Role 

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, 5 days working