Lowongan Kerja Surakarta Posisi Quality Assurance Solo di Teleperformance

Info Loker

Perusahaan	Teleperformance
Posisi	Quality Assurance Solo
Tempat	Surakarta
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manufaktur, Penjaminan Kualitas / QA
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Summary / Overview:

• Working primarily with agents and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each and every interaction. 
• Responsible for conducting internal monitoring based on company and daily quotas.
• Inform of any suspicious or malicious behavior detected during monitoring.

Qualification:

• Bachelor Degree / Diploma in any major.
• Minimum IPK 2,75
• Significant experience in a complex fast paced environment.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Having experience as Quality Analyst in Contact Center minimum 1 year.
• With good oral and written communication skills.
• Able to speak English (Prefer Active).
• Able to operate Microsoft Office, especially Microsoft Excel and Microsoft Power Point.
• Having high quality excel.
• Willing to work in Shifting Schedule including weekend and Public Holiday

Key Responsibilities and Accountabilities:

• Analyze adherence to quality policies and procedures by monitoring agents.
• Execute coaching process using internal standards for feedback and coaching.
• Execute number of observations and feedback required per agent according to the client request or internal standards.
• Provide coaching and develop agent’s opportunities by using effective interpersonal communication.
• Develop reports in excel to inform about top call drivers and main opportunities found.
• Attend internal & external call calibration sessions.
• Observe potential inappropriate behaviors and provide real time alerts that are followed with immediate actions taken (security rider).
• Deliver feedback to agents.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)