Lowongan Kerja Jakarta Raya Posisi Qc Customer Service Insurance di Halodoc

Info Loker

Perusahaan	Halodoc
Posisi	Qc Customer Service Insurance
Tempat	Jakarta Raya
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Penjualan - Jasa Keuangan, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Description:

• Provide QC score for all Customer Service
• Ensure finding improvement (progress improve per customer service staff)
• Provide refreshment training for soft skills and cases analysis.
• Provide improvement to support SLA achievement (training, revamp script, flow, etc)
• Responsible for any feedback and finding of Quality CS from other divisions.
• Responsible for weekly reports especially for CSAT improvement (inbound and WhatsApp).
• Helping other divisions with data analytical especially which relate to quality scope.
• Helping other teams with the project related to Quality improvement for CS and service for users.

Requirement:

• A very ‘customer first’ mind person
• Have a bachelor degree from a reputable university
• Have QC background (minimum 3 years), especially in digital e-commerce/health insurance/TPA
• Successfully performing customer success improvement in the company
• Understand data and good analytical skill
• Can demonstrate the ability to get things done in a fast-paced and ambiguous environment
• Strong ownership and team player
• Good English communication skills (verbal and written)
• Good at coordination and well-organized

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Kesehatan/Medis
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Parkir, Penglihatan, Waktu regular, Senin - Jumat, T-Shirt, Polo-Shirt, Jeans, Sneakers