Lowongan Kerja Jakarta Raya Posisi Qa Telesales Executive di Cartrack

Job Description

• Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation
• Ensure the quality call monitoring process is in accordance with the SLA set by the company
• Provide training and feedback to telemarketing agent team leads on areas for improvement
• Prepare quality reports for managers and agents

Requirements

• Minimum diploma degree in any major, has Bachelor degree is preferable
• Has min 3 years of experience in telesales QA and training-related field
• Demonstrated ability to create scripts and other written communications
• Has knowledge of Training Need Analysis
• Focus on quality and customer service.
• Solid listening & analytical skills as well as technical comprehension
• Ability to multitask and successfully operate in a fast-paced, team environment.
• Fluent in English is a MUST