Lowongan Kerja Tangerang Regency Posisi Product Support di PT Gudang Ada Globalindo

Job Description:

• Working closely with Product Management and Engineering teams.
• Responding to user queries, providing clear guidance.
• Performing initial troubleshooting and researching root causes of issues.
• Ensuring timely resolution or escalation and communicating progress.
• Identifying issue trends for reporting to stakeholders.
• Assisting with product testing when required.
• Coordinating with third parties as necessary.
• Creating support documentation.
• Providing user training to enhance product knowledge.

Requirements:

• Bachelor’s degree in computer science, Engineering, or Information Technology preferred.
• Strong problem-solving skills and a passion for improving product experiences.
• Minimum 2 years of experience in application support, IT support, or system support.
• Excellent written and verbal communication skills.
• Familiarity with manual testing and ticketing systems.
• Proficiency in Structured Query Language (SQL) and Microsoft Excel.
• Knowledge of online marketplaces, logistics, and warehouse operations is a plus.
• Fluency in English is advantageous.