Lowongan Kerja Kebayoran Lama Posisi Product Owner – Direct & Indirect Channel Touchpoint di PT XL Axiata Tbk

is responsible for overseeing the development and optimization of digital and physical customer touchpoints, ensuring seamless integration across both direct (e.g., company-owned channels) and indirect (e.g., partner or third-party channels) interactions. 

1. Set up experience / customer journey (CX) for:

• Products Journey Acquisition
• Prepaid & Postpaid Services Journey e.g. eSIM, Replacement SIM

1. Design and Improve Prepaid & Postpaid product and service journey together with product, IT and operation team.
2. Responsible for requirement development for end-to-end smooth configuration and onboarding process to assure execution meets Timeline and Business Expectation.
3. Maintain Process and Service Portfolio that has direct impact to live subscribers.
4. Review customer complaint, customer insight/voice of consumer and social media feedback.
5. Identify Postpaid Service improvement and establish new process (if any) to support and monitor day to day operation.
6. Regularly maintain Knowledge Sharing Document or Business Reference (Retail Brief, Touchpoint Guideline, Go-To-Market, Business Monitoring Dashboard)