PT Sariarthamas Hotel International

Pan Pacific Hotels and Resorts is a hotel management company with a difference. In a world where consolidation is the fashion, and hotel companies are growing larger by the day, Pan Pacific truly believes that “small is beautiful”. That is not to say we do not believe in growth, but rather we feel that growth strategies must be balanced with the need to maintain cultural integrity. This includes important elements such as character, personality and style since it is these sorts of things that distinguish one company from another and hence create competitive advantage. In our business strategy, we take pride in balancing the needs of all of our stakeholders; our owners, our guests, our associates and the communities in which we operate. We set priorities according to the needs of the time, and our scale enables us to adapt our strategies as these needs change. At Pan Pacific, we believe in personalised care, and we deliver this through a focused and detailed approach to operations and management, which sets us apart from other companies. We give freedom, but demand accountability. We are different where the differences count. OUR HISTORY Pan Pacific Hotels and Resorts is the international hotel operations of the Tokyu Group of companies, a multi-billion dollar organisation established in 1922 and with its headquarters in Tokyo, Japan. Domestically, Tokyu Group operates the largest hotel chain in Japan (Tokyu Hotels and Tokyu Inns) with 59 hotels (15,00 rooms). In 1972, Tokyu Group formed an overseas hotel management company named Tokyu Hotels International, Inc. (THI) to manage its Asia Pacific properties. It opened its first hotel, the Sari Pacific in Jakarta, Indonesia in 1976. Later, a second hotel management firm, Emerald Management Company (EMC), was formed in Honolulu, Hawaii to co-ordinate development in the United States. In 1989, Tokyu Group consolidated the operations of these two overseas companies (THI and EMC) under the trading name of Pan Pacific Hotels and Resorts. In June 1995, Pan Pacific Hotels and Resorts Pte Ltd was incorporated in Singapore to coincide with the relocation of the corporate headquarters from the United States to Singapore. Pan Pacific has used this base to build strong financial foundations and a truly global perspective. OUR VISION To provide the best hospitality experience balanced to the needs of our four stakeholders – Guests, Associates, Owners, Community.

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