Lowongan Kerja Jakarta Raya Posisi Pension Inbound Call Center di Manulife and John Hancock

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

In Office

Job Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Regional Trainer with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia Inbound Call Center will be in charge of business daily call center transactions (inbound call) are proceed in accordance to standard operating procedures.

Responsibilities:

• In charge of business daily call center transactions (inbound call) are proceed in accordance to standard operating procedures;
• Record & follow up customer query/request/complaint by working together with related unit to solve any request/complaint;
• Follow up any finding issues raised by Auditors, Compliance Team & other parties
• Understanding for the product knowledge and all process technology that related to the current process and the process improvement
• Ensure good customer satisfaction with internal & external customers.
• Daily monitoring on trends and propose solution to achieve agreed productivity & quality
• Maintaining confidentiality of customer data.
• Attend training and comply with and carry out work process in accordance with company policies and procedures

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Education Minimum University degree.
• Minimum 1 year working experience as Call Centre or Customer Service
• Good communication skill. Have a skill to build relationship with customer
• Demonstrate the ability to be flexible within changing environment.
• Computer Proficiency MS Office
• Language Proficiency English

Competencies:

• Global Perspective Leading self
• Collaboration Leading self
• Compelling Communication Leading self
• Influence and Persuasion Leading self
• Innovative Mindset Leading self
• Adaptability Leading self
• Knowing the Business Leading self
• Technology Savvy Leading self
• Executing with Excellence Leading self
• Continues Self Improvement Leading self
• Solution Focused Leading self

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].