Lowongan Kerja Jakarta Raya Posisi Peace Of Mind Lead, Indonesia di PT Electrolux Indonesia

Be
part of something bigger. Decode the future.

At Electrolux, a leading global appliance company, we strive every day to shape
living for the better for our consumers, our people, and our planet. We share
ideas and collaborate so that we can develop solutions that deliver enjoyable
and sustainable living together.

For more than one hundred years now, we’ve been working at the forefront of
shaping lives for the better, developing products that meet people’s demands in
terms of taste, care, and well-being. But as consumer needs and wants to
continue to evolve, we have even more work to do.

Come join us as you are. We believe diverse perspectives make us stronger and
more innovative. In our global community of people from 100+ countries, we listen
to each other, actively contribute, and grow together.

Join us in our exciting quest to build a future home!

All about the role:
This
role will be responsible to lead service team including customer service, technicians,
product registration to local governance and spare part operations. Deliver
best in class services and develop strategies to increase quality, efficiency and
resolves customer issues. Provides the highest level of customer service with a
sales-minded attitude while developing lasting customer relationship

What
you’ll do:
Develop working knowledge of
industry regulations, restriction and laws and ensure service adheres to
all regulations
Monitor departments issues and
client complaints to define patterns and work to lessen recurring issues
Oversees procedures and policies
for better handling of customer
Ensure compliance with regulatory
requirements impacting customer care function
Ensure department goals align
with organizational goals and help teams drive strategic partner and
initiatives
Continue with the transformation
initiatives of service partner and field operation to uplift after sales
service branding followed by better customer satisfaction.
Responsible for aftermarket
business & commercial development in Indonesia such as sales of spare
part, accessories & extended warranty services; working on the
development and execution of sales plans, targets and budgets according to
business unit functional sales strategy

Who
You Are:
Degree in Business Administration, Technics or other
relevant disciplines
Excellent experience in management role
delivering technical services and improving services
Good comprehensive industry knowledge
Good track record of delivering and improving
services in support of a growing organization
Effective leadership skills, time management
aptitude and problem sensitivity
Strong interpersonal skills to manage
relationship and lead group of people at various levels, and influence actions
and decisions to conform the goals of the company
Provides both business leadership and people
leadership. Plans, monitors, co-ordinates and supervises the daily
departmental activities.
Accountable for team results & departmental
KPI deliverables

Core
Competencies:
Both
reactive and proactive, you work efficiently and flexibly to deliver
results.
With
an eye for detail and the ability to interpret complex data
Build
trust, good working relationships and communicate effectively with your colleagues
and across functions. You can manage changing priorities with ease.
Keep
the consumer and customer front of mind, bringing an outside-in
perspective to encouraging cross-collaboration, utilizing diversity and
encouraging open feedback.
High
agility adapting with all kind of transformation changes.
Hunger
for growth.

Where
you’ll be:
You will be based in Thailand, and work from our office in Bangkok Thailand.

Benefits
Highlights:
Flexibility of work hours with hybrid work arrangement
Discounts on Electrolux products and services.
Medical & Hospitalization coverage.

As
part of Electrolux, we will continuously invest in you and your development.
There are no barriers to where your career could take you.

Find
out more:
https://career.electroluxgroup.com/global/en

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