Lowongan Kerja Jawa Barat Posisi Partner Support Delivery Manager di PT Teknindopuri Ampuhperkasa

Partner Support Delivery Manager

Description –

What a Partner Service Delivery Manager does at HP:

• Serves as Channel Partner Advocate and main entry point for partners
• In charge for service managers (and operations managers) at major partners deploying & supporting HP’s portfolio.
• As the expert and trusted advisor and trainer for delivery programs & process related topics. e. warranty, parts, tools, processes, etc.
• Drive monthly or quarterly business reviews, covering all relevant topics for partners & HP CS.
• Gather feedbacks, anticipate, and understand partner needs from HP
• Be a trusted advisor, ensure that partners get the right delivery program understanding
• Maintain understanding of partners business environment, challenges, industry trends or opportunities.
• Represents and advocates partners needs within HP, both reactively and proactively (may be requested to contribute to transformation projects as a subject matter expert.
• Promote HP strategies, products & solutions that will help partners to meet their business objective (serviceability, diagnostics, etc). Reports identified opportunities to sales stakeholders.
• Identify and address (training, improvement plans) broken processes, communication issues, operational expertise gaps, product quality deviations.
• Drive change with partners for any channel delivery programs or tool evolution.
• Communicate any relevant document
• Build a close relationship with HP sales, country, and central teams and for top partners, team up with Partner Business Manager & other country stakeholders. 
• Ensure that partner capabilities & setup meets program guide expectations. Take any appropriate action to fix identified gaps.
• Drive compliance investigations and corrective actions, proactively, or on request from compliance teams.
• Ensure contractual conditions are understood and accepted (signed if relevant)
• Provide access to all relevant documents, tools, report.
• Drive partners assessment, interfacing with partners to gather required information
• Drive performance reviews (monthly or quarterly).
• Drive partners to meet or exceed the program requested criteria (KPIs) and customer satisfaction 

What a Partner Service Delivery Manager does at HP:

• Typically 8+ years to establish proven track record in Service Business Management.
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role – A3 printer knowledge is a plus point.
• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.
• Medium to high knowledge of IT and services industry.
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Demonstrated skills in planning and financial analysis.
• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

#Li-Post

Job –

Services

Schedule –

Full time

Shift –

No shift premium (Indonesia)

Travel –

50%

Relocation –

No

EEO Tagline – 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.