Lowongan Kerja Jakarta Raya Posisi Panel Engagement Manager di PT Kantar Indonesia International

Info Loker

Perusahaan	PT Kantar Indonesia International
Posisi	Panel Engagement Manager
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemasaran/Pengembangan Bisnis, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Kantar Worldpanel

Kantar is the world’s leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and fast-moving consumer goods.

Job Details

Overall Job Purpose:

To manage the Panel Engagement Team, ensuring the efficient and effective resourcing and timely operation of all aspects of Panelists Engagement. The objective is to provide positive experience to keep our new and existing Panellists engaged.

Responsibilities:

1.Panel Engagement:

• Enhance the current Panelists engagement activities (offline and online) and proactively suggest innovative ways of engagement, not restrict to current tools

• Resolve Panelists concerns in timely manner with effective and efficient solutions.

• Manage Panelist Care centre to make sure optimum panelist experience.

• Consistently creative to build and develop how to engage with Panelist in a positive way.

• Collaborate with teams that handle existing internal tools related to Panelist record and Communication to ensure updates and actions are done on a timely manner and effective.

• Proactive and self-involvement in coordinating with regional counterpart to explore and align as much as possible related to initiatives and executions.

• Team management – Performance review, attendance, talent development plan.

• Regularly review work processes (including improve working practices / implementing new procedure) to ensure the most appropriate and effective working procedures and internal quality control procedures are followed and documented within the department

2.Quality Control:

• Build and develop how to communicate with Panelist to maintain consistent Data Quality.

• Collaborate closely with Quality Team related to panelist quality and further actions to follow up.

• Responsible on all overall Quality of Panelist in database and recording consistency.

• Schedule half-yearly “audit” own team member’s work to ensure consistency as well as finding improvement opportunities

3. Core Competencies:

• Digital experience/intervention or extensive usage of digital ways to engage with panelist/consumers.

• Thoroughly understands panel concepts and panel quality measures.

• Adopts efficient approach to reporting and analyses.

• Managing budget and cost that related to the job and related ad-hoc projects.

• Sets priorities to meet objectives.

• Analyses data to proactively identify gaps/problems & patterns/causes and identify solutions.

• Recognizes impact of decisions and plans for the consequences.

• Coordinate and consider as many angles as possible in decision making as appropriate to obtain consensus on the way forward.

Requirements:

Qualifications:

• Bachelor or Higher.

Experience and Skills:

• At least 4 years of related experience with a good understanding of panelist or customer engagement both online and offline.

• Experienced in customer/user engagement using digital platforms.

• Good communication skills in English

• At least 2 years of experience in a managerial role with a proven ability to manage a medium sized team

• Experience in managing loyalty program can be an added advantage

• Experience in call centre management can be added advantage

Personal Qualities:

• Energetic and enthusiastic.

• Friendly with good interpersonal skill and positive growth mindset.

• Strong initiative problem-solving skills.

• Ability to collaborate and involve others.

• Client (panelists) oriented mindset.

• Ability to work under pressure.

• Flexible approach to work.

Country

Indonesia

Location

Jakarta, Jl. Prof. Dr Satrio

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.

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Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (Bisnis & Manajemen)
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 22 hari
• Tunjangan dan Lain-lain: Tip, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)