Lowongan Kerja Jakarta Raya Posisi Operations Training Specialist di Everlash

LIT Group, a growing beauty company with multiple vertical brands is looking for a creative individual to shape and continue the spirit of our brands and strengthen the community of enthusiasts.

Why LIT Group?

We believe that building a great company is about fostering and nurturing people so they are able to deliver results that exceed their own expectations.

Joining us, you will be exposed to a very dynamic company where your day-to-day tasks and projects will not be mundane. You will be highly encouraged to share your ideas and thoughts and be empowered to initiate potential projects. We believe in teamwork and collaborative environment for all of our team members.

Responsibilities:

• Develop and implement strategies to improve customer experience and satisfaction.
• Collaborate with managers and management to identify areas for improvement.
• Conduct surveys and other research to gather feedback from customers.
• Analyze data to identify trends and opportunities for improvement.
• Develop and implement training programs for operations staff.
• Overseeing the day-to-day operations to make sure the training material are applicable.
• Responding to customer complaints or escalations.
• Monitor operational performance metrics and use data to make improvements.
• Stay up-to-date on training & customer excellences service trends.

Requirements:

• Bachelor’s degree in a relevant field.
• Proven experience as a Service Excellence Specialist/Training specialist or similar role, preferably in the beauty, retail or service industry.
• Expertise in developing and delivering training programs that align with our company’s core values.
• Developing and implementing policies and procedures to improve operational procedure.
• Strong leadership & communication skills with the ability to inspire and motivate a diverse team.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Familiar customer complaints and crisis resolutions.
• Exceptional problem-solving and decision-making.

Ready to join a dynamic and growing company and bring your skills to the next level? Apply now!