Lowongan Kerja Bali Posisi Operations & Reservations Executive di Khiri Travel

Khiri Travel

Creativity, service-minded and a genuine passion for responsible travel are at the core of all we do at Khiri Travel. We’re real specialists in each of our destinations, living up to our reputation, we share our passion for discovery. We love what we do and that shows in the team spirit. As the leading destination management company in Asia it is our mission to deliver creative and personalized itineraries, with the highest standard of service to discerning tour operators worldwide; we hold ourselves accountable for the triple-bottom line: people, planet and profit. Not only are we passionate about experiential, responsible travel, but we also leverage technology to drive efficiencies and boost productivity across our business units and Khiri Core support office

Departemental goal

To manage all operational requests (transportation, guide service, hotel accommodation, car rentals, tours, trains, ferries, recreational activities, flight tickets, etc.) and tasks in a timely manner (within 24 hours) with professionalism.

Job Responsibilities:

• Make arrangements for transportation, guide service, hotel accommodation, car rentals, tours, trains, ferries, flights, recreational activities etc.
• To provide effective and timely delivery of travel arrangements with local service providers as requested by Khiri clients (agents and individuals).
• To coordinate travel arrangements where necessary with other Khiri Branches and country offices.
• Collaborate closely with the sales team and other colleagues in different departments to ensure a smooth confirmation process.
• To proactively resolve any complaints and answer any questions and concerns regarding services, procedures.
• Brief tour leaders, guides, drivers on their upcoming trips, stressing client’s expectations and client’s special needs.
• Revert proactively to the Sales team and to other Khiri departments deemed as necessary on the feasibility of trip requests.
• Nurture excellent relations with local providers, other Khiri entities and with clients when necessary.
• Ensure that all information for a trip is provided to the client in a timely and professional manner.
• Advise on weather conditions, road block due to special events, restaurants, tourist attractions, local festivals etc.
• Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates etc.
• Administrative support. Issue, gather and prepare all documents required such as tickets, vouchers as needed.
• Provide feedback on service providers to the Management when quality of service by service provider/s is compromised, delayed or below Khiri standard.
• Ad hoc visits to inspect restaurants and hotels to evaluate the comfort, cleanliness, safety and customer satisfaction.
• To pro-actively embrace the IT backbone of the company; K360, Basecamp and KMP
• Be fully knowledgeable on necessary SOP’s and company standards
• Be fully knowledgeable on sustainability standards and ensure these are executed by our suppliers
• Ad hoc tasks as needed and requested by the company, always with a smile.
• Teamwork for a successful Khiri Travel Indonesia.
• this position will require sustainability training and to be part of our green team

What we’re looking for:

• Excellent command in spoken and written English
• At least 2-3 years of working experience in related field
• Able to thrive under pressure
• Possess excellent time management
• Problem-solving mentality
• Positive attitude, sincere desire to learn on the job and open to continuous improvement
• Responsible team player who can also thrive working independently

What we offer:

• Full time, with flexible scheduling (office is open 6 days a week and open on public holidays)
• Based at our Bali office in Renon
• A friendly and outgoing team, that celebrates successes frequently
• Career advancement opportunities in the Khiri Travel organization
• 12 holidays per year, additional days for each year of employment
• Competitive Salary depending on experience
• Annual discretionary bonus