Lowongan Kerja Jakarta Raya Posisi Operations Innovation Support Analyst di Schroders

Team Overview

The Operations Innovation Support Analyst role sits within Schroders’ Operations Innovation. Operations Innovation is responsible for Schroders’ digital workforce – configuration, run, optimisation and related operational change.

Operations Innovation engages and collaborates with other business teams within Schroders such as compliance and risk, business consulting, data and insights, and Global Technology to identify, prioritise and automate business processes. Once automated, the group is responsible for the ongoing support and optimisation of the digital workforce.

Role Overview

This is a permanent role with excellent learning and career progression opportunities. Structured training will be provided and there will be significant exposure to new technologies and innovation. Opportunities to move into other technical development roles are also available.

The Operations Innovation Support Analyst works closely with Automation Analysts and Business Users to support processes that have been automated. This Operations Innovation resource will cover the following areas:

• Support processes that have been automated using Robotic Process Automation (Blue Prism)
• Building of new Robotic Process Automation (Blue Prism) processes
• Maintenance of processes
• Maintenance of utility processes owned by the team
• Communicate effectively with Business Users to understand issues with automated processes and provide solutions or escalations if required
• Troubleshoot and perform fixes for automated processes handed over to Support team
• Collaborate and work effectively with team members
• Tracking and maintaining documentation on incidents logged and configuration changes that have been made
• MI Reporting for Production Support
• Plan and prioritize own work and ensure on-time delivery of assigned tasks
• Perform Change Requests for automated solutions
• Ad hoc Tasks assigned

Essential Skills

• Degree in IT, Computer Studies, Computer Engineering, Business IT
• Knowledge of programming, including scripting/coding. (For example, knowledge of one or more of the following – .NET (C#), .NET framework application development, JS, VBS, JavaScript, or SQL)
• Positive work attitude and self-starter
• Strong problem solving and analytical skills
• Ability to meet agreed deadlines
• Excellent customer service skills
• Graduating students and fresh graduates are welcomed to apply

Desirable Skills

• Experience with RPA tools (Blue Prism, Automation Anywhere, UIPath)
• Experience in Power Query
• Experience in Power Platform
• Experience in a Production Support or programming role
• Experience with Incident Management Framework