Lowongan Kerja Jakarta Barat Posisi Operation Solution Assistant di PT Panin Dai-ichi Life

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Perusahaan	PT Panin Dai-ichi Life
Posisi	Operation Solution Assistant
Tempat	Jakarta Barat
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Growing your career as a full time Operation Solution Assistant (OSA) at Panin Dai-ichi Life is a fantastic opportunity to develop excellent skills. We are recognized as one of the best and strongest life insurance company in Indonesia for year 2023 based on the recent CNBC Indonesia research and publication.

Panin Dai-ichi Life is a joint-venture partnership between Panin Life and Dai-ichi Life. Panin Life is a life insurance company that has been served for Indonesian people in more than 40 years, as part of Panin Group which engaged in the financial services industry. Supported by good network services and marketing through agents, employees, and business partners in various major cities in Indonesia. Dai-ichi Life is one of the largest life insurance company in Japan with 120 years of experience in the life insurance industry with international business networks in various countries around the world. Dai-ichi Life is also a public listed company in Japan with an “AA-” rating from Fitch and an “A+” rating from Standard & Poor’s (as of January 2023).

Responsibilitie :

• Communicate with Respective department and Line Manager to resolve problems
• Handle appeal from Sales to Dept. Head
• Follow up and resolve complaints in related department
• Observe and evaluate Helpdesk Staff
• Analyse team problem and create effective solution
• Analyse voice of Sales and give recommendation to Line Manager for product/service improvement
• Direct report to Head of Customer Care and indirect report to BDM
• Visit to Sales Office if needed

Key Requirements :

• Diploma or Bachelor Degree
• Having 5+ years experience in inbound/walk-in Call Center/Customer Service.
• Experience in the financial services/insurance industry is preferred.
• Strong complaint handling experience
• Knowledgeable in complaint management
• Proficieny in English.

At Panin Dai-ichi Life, our team are friendly, innovative, passionate and collaborative. We build a high value workplace to the team with integrity, transparency and respect to diversity. We empower our employees to bring out their potential, to learn and grow. Guided by our mission, we provide a positive place to work so that we can reach our goals.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Asuransi
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tunjangan Pendidikan, Tip, Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos), Pension
• Lokasi: Jl. Letjend S. Parman kav.91