Lowongan Kerja South Tangerang Posisi Operation Manager for wonder Universe di PT GCM Hero Indonesia

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Perusahaan	PT GCM Hero Indonesia
Posisi	Operation Manager for wonder Universe
Tempat	South Tangerang
Jenis Pekerjaan	Kontrak/Temporer
Spesialisasi Dibutuhkan	Manajer Umum/Unit Bisnis (CEO & Manajemen Umum)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Key Responsibilities

1. Operational Management

• Supervise all daily park activities, including play areas, ticketing, cashier operations, cleanliness, safety, and guest services.

• Develop and implement Standard Operating Procedures (SOPs) to maintain safety, service, and operational excellence.

• Monitor the condition and functionality of all play equipment and attractions to ensure proper operation and safety compliance.

• Coordinate maintenance schedules and technical support with in-house or external vendors.

2. Team Management

• Lead, train, and motivate operational teams (floor staff, cashiers, technicians, cleaners, and security personnel).

• Create staff schedules, ensure adherence to company policies, and maintain operational discipline.

• Conduct performance evaluations, coaching sessions, and implement corrective actions when necessary.

3. Customer Experience

• Maintain high service standards to enhance guest satisfaction and repeat visits.

• Handle customer feedback and complaints professionally and promptly.

• Supervise promotional activities, birthday parties, and special events to support a positive visitor experience.

4. Financial & Administrative Management

• Manage daily cash flow, ticket sales, and other revenue streams.

• Prepare and review operational and financial reports (daily, weekly, and monthly).

• Oversee procurement, inventory, and logistic needs for smooth operations.

5. Safety & Compliance

• Ensure all activities comply with health, safety, and local regulatory requirements.

• Coordinate with external parties (vendors, mall management, and government authorities) for inspections and permits.

• Conduct regular operational audits and emergency drills to maintain readiness and compliance.

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Qualifications

• Bachelor’s degree in Management, Hospitality, Tourism, or a related field.

• Minimum 3–5 years of experience in operations management, preferably in theme parks, family entertainment centers, mall recreation areas, or hospitality industries.

• Strong leadership, communication, and organizational skills.

• Ability to work in shifts, handle multiple priorities, and achieve performance targets.

• Proficient in staff management, guest service, and operational reporting.

• Familiar with safety standards and emergency procedures in public spaces.

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