Lowongan Kerja Jakarta Utara Posisi Online Customer Service di PT Wook Global Technology

Info Loker

Perusahaan	PT Wook Global Technology
Posisi	Online Customer Service
Tempat	Jakarta Utara
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 9.000.000
Gaji Max	Rp. 13.000.000

We are looking for an Electric Vehicle Industry Online Customer Service Representative responsible for interacting with customers through social media, phone calls, and other channels, resolving issues, providing support, and assisting in managing customer needs. The successful candidate will need to possess excellent customer service skills and a deep understanding of electric vehicle products and industry trends.

Key Responsibilities:

• Respond to customer inquiries and provide satisfactory solutions through social media and phone calls.
• Summarize customer demands and promptly relay them to the respective regional store manager.
• Provide detailed information about electric vehicle models, technical specifications, maintenance, and upkeep to meet customer needs.
• Assist customers in resolving order issues, including but not limited to handling returns and refund requests.
• Responsible for collecting, recording, and reporting customer feedback to improve the quality of products and services.
• Strictly adhere to company policies and procedures, ensuring the confidentiality and security of customer data.

Skills and Qualifications:

• Excellent communication and customer service skills, including strong oral and written communication abilities.
• In-depth knowledge of electric vehicle products and industry trends to answer customer questions and provide expert advice.
• Ability to quickly learn and understand new products and technologies to stay competitive in a rapidly evolving industry.
• Proficiency in using online chat and email tools to effectively communicate with customers.
• Strong teamwork and self-management skills, capable of operating efficiently in a fast-paced work environment.
• Previous customer service experience in a similar industry is a plus, with familiarity in electric vehicle product and service processes and problem-solving methods.
• Must fluent in English and Mandarin
• Willing to be placed at Pantai Indah Kapuk, North Jakarta

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Parkir, Bisnis (contoh: Kemeja), Lunch, Pulsa, Bonus, THR, BPJS Kesehatan, BPJS Ketenagakerjaan, Komisi/Insentif, Monday - Friday
• Lokasi: Pantai Indah Kapuk