Lowongan Kerja Balikpapan Posisi Officer Technical Service di B. Braun

Duties and responsibilities

• Implement and maintain high standards of after-sales service.
• Follow established operating procedures to ensure consistent quality.
• Address customer inquiries, troubleshoot technical issues, and provide timely solutions.
• Work closely with the sales and marketing teams to provide technical expertise.
• Foster a collaborative environment by sharing insights and best practices.
• Ensure alignment with company regulations within our matrix organization.
• Cultivate strong relationships with end users, including hospital Biomedical Engineers.
• Understand their needs, address concerns, and provide personalized support.
• Act as a bridge between technical aspects and customer satisfaction.

Professional competencies

• Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.
• Proven experience in technical services, preferably in the healthcare or medical equipment industry.
• Excellent communication skills and the ability to build rapport with diverse stakeholders.
• Familiarity with standard operating procedures and a commitment to quality.

Personal competencies

• Ability to understand about technical product that related with principle of technology, diagram flow, block diagram and the operating of product/machine to equip Technician for perform service activities such as installation, maintenance and solving problem.
• The ability to understand and communicate in English (verbal and written).
• Ability how to provide better and standard service based on customer experience’s journey that interacted with our technical service team. Starting from received inquiry or complain until closing the case.