Lowongan Kerja Jakarta Selatan Posisi Ms Engineer di PT Huyula Asri Indonesia

Info Loker

Perusahaan	PT Huyula Asri Indonesia
Posisi	Ms Engineer
Tempat	Jakarta Selatan
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Diploma Pascasarjana, Doktor (S3), Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 10.000.000
Gaji Max	Rp. 20.000.000

MS Engineer (L2)

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. By bringing everyone together, we believe that we can solve problems using innovative technology that can create a world that is sustainable and secure. At HUYULA, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant.

The power is in your hands to do great things. It is time to lead the change, be the authentic of you, to solve difficult challenges, to set the pace of change and to unleash your potential. 

Want to be a part of our team?

MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.

Radford Reference

“Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.”

Works at HUYULA

Key Roles And Responsibilities

• Proactively monitors the work queues.
• Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
• Update tickets with resolution tasks performed
• Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
• Provide second level support to all incidents, requests and identify the root cause of incidents and problems
• Communicate with other teams and clients for extending support
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record
•  Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift
• Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
• Work with automation teams for effort optimization and automating routine tasks
• Coach Service Desk and L1 teams for technical and behavioural skills
• Establish monitoring for client infrastructure
• Identify problems and errors before they impact a client’s service
• Lead and manages all initial client escalation for operational issues.
• Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
• Plan and execute approved maintenance activities
•  Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
•  Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort

Knowledge, Skills And Attributes

• At least 3 years’ experience in Networking (Juniper, Cisco, or other vendor) and Security (Palo Alto, Fortinet, or other vendor), Certification on each technology is necessary.
• Have experience in Windows Servers, Hyper-V, Linux and VMware (vsphere esxi, vcenter, vsan) is advantage.
•  Able to work in team or alone.
• Previous experience to manage people will be a plus.
• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
•  Ability to work well in a pressurized environment
•  Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
•  Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Certifications

• Up to date and relevant ITIL certification
• Good to have cross technology skills Ex Windows server L2 along with Linux, Virtualization or Servers, Storage, Networking skills.
• MCSA, MCSE, RHEL, VCP
• MS-IIS Server
• JNCIP, CCNP, NSE7, PCNSE certified is preferable

Any of the above certifications is a plus. The MS – Services Engineer (L2) is expected to gain certifications relevant to services supported. Certifications carry additional weightage on candidate’s qualification for the role.

Required Experience

• Moderate years of relevant managed services experience
• Moderate level knowledge in ticketing tools preferably Service Now

What will make you a good fit for the role?

Standard career level descriptor for job level:

• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments
• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (IT, Ilmu Pengetahuan, Teknis & Teknikal)
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 30 hari
• Tunjangan dan Lain-lain: Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)
• Lokasi: Gedung Patra Jasa Office Tower