Lowongan Kerja Posisi Logistics Customer Service Specialist di Perusahaan Dirahasiakan

Info Loker

Responsibilities

• Co-ordinating shipment arrangement, collecting and summarizing logistics route requirements, allocating shipment space and ensure sufficient resources for normal operations
• Daily operations handling, not limit to receiving customers’ order, invoicing and billing checking to ensure accuracy, liaise with customers in confirming order information, coordinating shipment arrangement, responsible in export and service agreement review and finalization, maintain invoicing/billing through updating system.
• Act as contact point for customers and maintain well communication relationships, respond to customers’ query promptly manner; Follow through end-to-end shipment co-ordination, react and resolve any issues occurred and update or feedback to customers if any contingency situation on promptly manner and etc.
• Manage AR invoicing and checking, ensure timely collection
• Perform monthly reporting to HQ on shipment needs and allocation, clearly identify and analyze service providers’ resources and shortage condition.
• Perform local service providers’ service level monitoring and KPI evaluation, schedule periodic review to enhance and improve service performance
• Collect and maintain customers’ information database does not limit to order pattern, customer preferences, shipment trends and frequency and etc; frequently sharing market information and update customers on market trends, minimize impact due to market fluctuations.

Requirements

• Proficient to communicate in English in both oral & written. Able to converse in Mandarin is required as this role required interactions with oversea partners.
• Candidate must possess at least Degree/Diploma/Advanced/Higher/Graduate Diploma in Supply Chain/Logistics or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position. 
• Familiar with international ocean & air freight logistics procedure
• Possess professional working capabilities in computer skills, especially in office suite such as excel, word and powerpoint. Advance skill in excel will be added advantage.
• Possess at least 1 year of working experience in coordinating international ocean & air logistics.
• Excellent communication and interpersonal skill
• Good analytical and problem-solving abilities
• Independent and pro-active

One position based in Karawang, one position based in MOI

[Only CV in English will be processed]

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Deskripsi Perusahaan

Info Perusahaan

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