Lowongan Kerja Jakarta Selatan Posisi Lead It Helpdesk di Gokomodo

Info Loker

Perusahaan	Gokomodo
Posisi	Lead It Helpdesk
Tempat	Jakarta Selatan
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 8.000.000
Gaji Max	Rp. 10.000.000

Job Description:

• Serve our growing users in Java, Sumatra and Borneo offices as first point of contacts for any troubleshooting using documented knowledge based and create support ticket in JIRA for any reported incidents.
• Collect new requirements from key business users and documented in JIRA as user stories.
• Monitor daily global IT operations such as infrastructure alerts for hardware malfunction, backup failure, etc.
• Gathering user satisfaction feedback for software performance and support qualities using methodologies such as 5 stars rating, NPS, etc.
• Maintain progress update for any reported issues on regular basis, including update on relevant documentation.
• Coordinating with L2 dan L3 for issue until resolutions, managing support tickets for closure.
• As first level point of contact, closely engage with end users, manage customer expectation and provide clear communication.

Requirements:

• Minimum 5 years of experience as IT Help Desk Team Lead / IT Support Lead or any equivalent.
• Having good knowledge in IT Service Desk Management (ITSM) using best practice methodology like Information Technology Infrastructure Library (IT-IL) such as incident management, change management, problem management, etc.
• Understanding in JIRA Service Management is preferable.
• Familiar with Google Workspace environment is advantage.
• Willing to work from office on full time.
• Having good documentation practice and good communication skills.
• Able to work independently or within the team environment with able to demonstrate attitude of adoptability, flexibility and resourcefulness.

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Deskripsi Perusahaan

Info Perusahaan

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