Lowongan Kerja Jakarta Pusat Posisi Japanese, Mandarin Or Korean Speaking Reservations Consultant di Centrecom Pte Limited (OTCC)

Info Loker

Perusahaan	Centrecom Pte Limited (OTCC)
Posisi	Japanese, Mandarin Or Korean Speaking Reservations Consultant
Tempat	Jakarta Pusat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Key Responsibilities:

• Ability to provide an exceptional level of customer service to internal and external customers via call/emails

• Proactively think along with the customer to resolve their queries quickly

• Compliance with the Service Level Agreement and focused on customer loyalty

• High attention to detail coupled with demonstrated problem solving and investigation skills

• Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)

• Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.

• Ensuring customer satisfaction or referring customers to supervisors as required; and

• Any other duties assigned in addition to this position description and meeting the respective targets.

Essential Skills & Experiences:

• Native or fluent in both written & spoken Japanese, Mandarin or Korean language(s)

• Commitment towards delivering exceptional customer services to internal and external customers via phone and email

• Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances

• Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment

• Previous experience in customer service – would be an added advantage

• Visa sponsorship is available for candidates who do not currently hold legal work authorisation for Fiji

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Deskripsi Perusahaan

Info Perusahaan

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