Lowongan Kerja Surabaya Posisi Itg Cs Team Leader di AP Moller – Maersk Group

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Own local customer onboarding, support and issue resolution of Ocean, CHB, Intermodal, LCL and booking agent

• With debrief from sales organization, ensure new customers are onboarded across the different products
• Ensure the team supports and leads end-to-end issue resolution for a seamless customer experience

Customer satisfaction

• Act as a role model by representing the voice of the customers throughout the organization whilst maintaining the company’s vision
• Actively monitor local NPS across segments and partner with relevant teams to drive local improvement to improve customer satisfaction

Establish a strong team to manage service delivery

• Build, lead and develop the team with strong knowledge of local logistics operations & systems, to drive continuous improvement and delivery
• Manage and lead team performance by ensuring global standards, and individual customer service approaches based on customer segment focus are in place

Who we are looking for

Background :

• 2+ years experience within logistics (export-import) / freight forwarding / Ocean industry preferred (but not required)
• 1+ years of experience in leading a team

Skillset

• Customer Service Experience
• Proficient in Microsoft Office including Outlook email, Word, and Excel, PPT
• Need to be able to work, communicate, and have problem-solving skill
• Attention to detail and excellent verbal and written skills required
• Leadership skill

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].