Lowongan Kerja Tangerang Posisi It Support Specialist di PT Amcor Flexibles Indonesia

Job Description :

• Delivery of IT services for a site or multiple sites within a ratio of up to 250 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE. 
• Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
• Ability to support Amcor standard workstation deployment and support. 
• Ability to support Server and Virtualization environment
• Ability to drive process and infra improvement in relation to IT to improvise IT services under minimal supervision.
• Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training. 
• Ensure operational activities aligns with global IT standards and security policies.
• To fulfil Site specific assignment related to IT Infrastructure /Tele- Communication and its operational requirements
• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction. 

Job Specifications :

• Bachelor’s degree in computer science is advantageous
• Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
• Ability to multitask and handle high volumes in a fast-paced and demanding environment 
• Strong interpersonal and communication skills
• Strong Troubleshooting skills
• Fluency in English communication (spoken, written); other languages will be considered an advantage
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and other common software applications
• Be accountable and prepared to address or support any cyber related concerns and issues
• Familiarity with network protocols, LAN/WAN, switches, and wireless technologies
• Respond to IT helpdesk tickets, diagnose problems, and resolve technical issues in a timely manner
• Educate end-users on IT best practices and guidelines to enhance productivity and security  
• Troubleshoot network connectivity issues, both wired and wireless, and ensure network availability 
• Provide training and support to new employees to ensure a smooth transition into the organization
• Assist with workstation setups, software installations, configurations, and troubleshooting