Lowongan Kerja Banten Posisi It Support di PT Trafoindo Power Indonesia

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Perusahaan	PT Trafoindo Power Indonesia
Posisi	It Support
Tempat	Banten
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Dukungan IT (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

IT SUPPORT STAFF

PT Trafoindo Power Indonesia 

 

Responsibilities:

Technical Support:

• Provide support for hardware and software issues.

• Troubleshoot network and system problems.

• Respond to IT-related inquiries and resolve technical issues.

Installation & Configuration:

• Install, configure, and upgrade computer systems and software.

• Set up and configure new hardware (computers, printers, etc.).

Maintenance:

• Perform routine maintenance of systems and network equipment.

• Ensure security protocols and software updates are applied.

User Assistance:

• Assist employees with IT-related issues like password resets, access problems, etc.

• Provide training and guidance on using software and systems effectively.

Network Management:

• Monitor and troubleshoot network connections, ensuring uptime and reliability.

• Set up and manage Wi-Fi networks and local area networks (LANs).

System Monitoring and Security:

• Monitor the health of systems, databases, and network infrastructure.

• Perform regular backups and data recovery procedures.

• Implement and enforce security measures like firewalls, antivirus software, and encryption.

Documentation:

• Maintain accurate records of IT assets, incidents, and resolutions.

• Document technical procedures and FAQs for internal reference.

Collaboration with IT Team:

• Work closely with other IT staff or departments for larger projects or system upgrades.

• Provide feedback and suggestions for improving the organization’s IT infrastructure.

Problem Resolution:

• Diagnose and resolve hardware/software malfunctions and network problems in a timely manner.

• Escalate more complex issues to higher-level support or external vendors when necessary.

Qualification :

1. Education:
– Bachelor’s degree (S1) in Information Technology, Computer Science, or related field.
– D3 or diploma in Information Technology, Computer Science, or related field is also acceptable.
2. Experience:
– Minimum 5 year experience in IT Support or related position.
– Experience in using technology and software relevant to the position.
3. Skills:
– Ability to troubleshoot and analyze technical issues.
– Ability to communicate well and provide support to users.
– Ability to work independently and in a team.
– Ability to learn and adapt to new technologies.
4. Knowledge:
– Knowledge of Windows server, Linux, and macOS operating systems.
– Knowledge of application software such as Microsoft Office 365.
– Knowledge of computer networks TCP IP, Routing, Switching, & Firewall.
– Knowledge of computer security and data privacy.
– Knowledge of HTML, CSS, Java Script Programming Languages.
– Knowledge of CI (Code Igniter) / Laravel Framework.
– Knowledge of MySQL/MySQLi, Oracle, PostgreDB, MongoDB Database.
5. Certification:
– CompTIA A+ or Network+ certification is a plus.
– Other certifications such as Cisco CCNA or MTCNA, Microsoft MCSA, or VMware VCP are also a plus.
6. Language Skills:
– Good command of English, both spoken and written.
– Good command of Indonesian, both spoken and written.
7. Physical Skills:
– Ability to work in an office environment and perform work that requires sitting and standing for long periods of time.

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