Lowongan Kerja Jakarta Barat Posisi It Support Engineer di Technosoft Group

Info Loker

Perusahaan	Technosoft Group
Posisi	It Support Engineer
Tempat	Jakarta Barat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Keras, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities:

• Research and identify solutions to software issues
• Diagnose and troubleshoot system issues, including account setup and configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements:

• 2-5 years of experience as a support engineer.
• In-depth knowledge of Dynamics Finance and Operation or Dynamics Customer Engagement environments.
• Proficiency in remote desktop and helpdesk software.
• Exceptional ability to prioritize and diagnose IT problems.
• Extensive experience in resolving customer IT queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.
• Accounting background

Rewards:

• Attractive salary and bonus
• Medical insurance for employee and dependents
• 16 days annual leave

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (IT, Ilmu Pengetahuan, Teknis & Teknikal)
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Business Casual
• Lokasi: Kebon Jeruk