Lowongan Kerja Jakarta Selatan Posisi It Support Assistant di PT HEJAZ FINANCIAL SERVICES

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Perusahaan	PT HEJAZ FINANCIAL SERVICES
Posisi	It Support Assistant
Tempat	Jakarta Selatan
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

PT Hejaz Financial Services provides a broad range of financial services across investment management, superannuation services, financial advice, and lending to a large and diversified client base that includes corporations, financial institutions, and individuals.

PT Hejaz Financial Services has a clear vision to continue to grow and provide high quality services to its clients. With our sustained rapid growth, we are looking for an enthusiastic IT Support Assistant to join our highly supportive team at our Jakarta office located in Gowork Sampoerna Strategic Square.

We provide a friendly and supportive working environment. At Hejaz, we embrace continuous learning and growth initiatives, teamwork, and collaboration.

About the Role

As the IT Support Assistant, the primary focus of your position is to provide a single point of contact and high-quality customer service, communication and support for queries, incidents and service requests across a range of IT and business services provided by the IT team.

Main Responsibilities

• General maintenance and administration of hardware, software and operating systems 
• Perform system diagnostic installation and testing of software and hardware. 
• Assist with configuration and installation of all new IT hardware. 
• Monitor systems and procedures and make recommendations for improvement. 
• Create and manage assigned tickets via the ticketing system and respond to tickets promptly. 
• Escalate vendor issues to external providers and track the progress of escalated. 
• Escalate or raise problems of concern or impact on operations to the IT Team Leader.
• Provide training and support to users where required. 
• Ensure asset register/monitoring is maintained and updated. 
• Undertake research and continuously build IT knowledge. 
• Assist with user and site setups and configurations. 
• Adhere to established policies and procedures.
• Assist with other reasonable tasks as required by line manager.

Essential Requirements

• Minimum 2 years’ experience in a similar position.
• Qualifications in Computer Science, Information Technology or another relevant field
• Excellent written and verbal communication skills in English
• Excellent troubleshooting – desktop computers, laptops, tablets, printers, peripherals, phones and mobile devices. 
• In-depth knowledge of computer systems, networks, and appropriate software applications. 
• Prior experience in Desktop Support and Helpdesk Administration 
• Systems Administration, Virtualization and Firewall management are highly desirable. 
• Understanding of Active Directory, Microsoft Azure and corresponding online services.  
• Advanced skills with Microsoft programs including SharePoint, Teams, and Outlook. 
• Local, nationally recognized Security Check/Clearance and to keep these up to date during the term of employment.
• Solution and result focus with a drive to complete tasks accurately and in a timely manner.

Desirable Experience and Skills

• Experience in banking and financial services industry highly regarded.
• Experience of working in a fast-paced and medium enterprise environment highly regarded.

It is a great opportunity to be part of a fast-growing organisation with opportunities for career development and progression. In return, you will be rewarded for your drive to make positive impact to the Hejaz team.

To submit your application, please click on “Apply” to send your CV and cover letter. Only shortlisted applicants will be contacted.

We reserve the right to close this vacancy early if we have received sufficient applications and suitable applicants have been selected for the role. Therefore, if you are interested, please submit your application as early as possible.

Learn more about Hejaz and our business by visiting our website: https://www.hejazfs.com.au/

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• No. Registrasi: 1805230038944
• Ukuran Perusahaan: 51 - 200 pekerja
• Tunjangan dan Lain-lain: Waktu regular, Senin - Jumat