Lowongan Kerja Jakarta Raya Posisi It Service Desk Engineer di PT Thales Indonesia

Info Loker

Perusahaan	PT Thales Indonesia
Posisi	It Service Desk Engineer
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Diploma Pascasarjana, Gelar Professional, Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Keras, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

As part of the IT Front Office team, the IT Service Desk Engineer will play a crucial role in ensuring smooth operations at the forefront of our IT Department. You will provide first and second-tier support for IT incidents and requests under regional IT supervision, assess user technical requirements, deploy equipment, project rollouts and troubleshoot issues for users.

This position offers a valuable opportunity to gain hands-on experience in a fast-paced IT environment while contributing to our organization’s success.

Responsibilities:

• User Support: Serve as the first point of contact for internal employees and external stakeholders visiting or contacting the IT Department. Provide technical support to end-users, including set up of hardware and installation of software, and to ensure users are able to connect to the Company network.
• Ticket Management: Assist in managing incoming IT service requests and inquiries through the ticketing system – ARTS (ServiceNow platform). Ensure that tickets are accurately categorized and resolved within the Service Level Agreement (SLA).
• Documentation: Assist in maintaining documentation related to IT processes, procedures, and troubleshooting guides. Help ensure that documentation is up-to-date, organized, and easily accessible to team members and end-users.
• Inventory Management: Perform computer finance asset tagging process and collaborate with the Regional Service Desk team to track and manage IT equipment inventory, including computers, peripherals, and other devices in the local Company. Assist in monitoring asset distribution and returns.
• Assistance in Basic Technical Support: Provide basic technical assistance to employees and visitors such as password resets, printer setup, and software installation under the guidance of senior IT Service Desk staff.
• Collaboration and Communication: Assist in disseminating important IT announcements, updates, and alerts to the organization. Collaborate with the IT Governance and Compliance team to ensure effective communication channels are maintained and email communications are sent. Work closely with cross-functional teams to understand their IT needs and provide solutions. Communicate IT-related issues and solutions effectively to non-technical stakeholders.
• Vendor Coordination: Support the coordination and communication with IT vendors (DELL, HP, Logitech, Plantronics etc.) for equipment maintenance, repairs, and service requests.
• Administrative Tasks: Assist in various administrative tasks, including attending weekly Service Desk meetings, preparing weekly reports (knowledge in PowerBI will be valuable) in PowerPoint to share with the Region, and maintaining IT-related database. It will be good to have RPA skillset to assist in automating the Service Desk processes, where applicable.
• Learning and Development: Proactively seek opportunities to learn about IT technologies, best practices, and industry trends. Participate in training sessions and workshops to enhance technical and professional skills, as and when necessary.
• Security Management: Implement and maintain security policies and procedures to protect data and systems. Stay updated on cybersecurity threats and best practices to mitigate risks.

Requirement:

• Bachelor’s degree in Information Technology/Computer Science or a related field.
• Minimum 3 years of relevant experience.
• Strong interest in IT and a desire to learn about IT operations and support.
• Good understanding of computer hardware, software, and networking concepts.
• Proficiency in ServiceNow, Microsoft Office Suite 2016/2019 (Word, Excel, PowerPoint), Power BI, O365, Microsoft Teams, Cisco Jabber, Cisco AnyConnect, Robotic Process Automation (RPA) or UiPath.
• Good to have experience in Zscaler, Trellix, Netwitness, Nessus.
• Excellent communication and interpersonal skills. Speak fluent English is a must.
• Detail-oriented with strong organization and follow-up skills.
• Ability to work independently and collaborate within a regional team setup.
• Customer-focused attitude and a willingness to assist others.
• Prior experience in customer service, administrative support, or IT-related roles is a plus. 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Ilmu Pengetahuan & Teknologi
• No. Registrasi: 9120305133601
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 22 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)