Lowongan Kerja Jakarta Selatan Posisi It Service Delivery Specialist di DANA

As IT Service Delivery Specialist at DANA, you’ll be responsible for providing first level IT support mainly for on premise IT infrastructure & as the first-hand in providing end user support through effective problem, incident, change, asset, and access management.

Responsibilities:

• Provide technical support via phone, chat, and email support channels for internal employees during business hours as well as after hours as needed
• Identify potential system degradation and escalate to 2nd line support team to avoid or minimize the interruption of services
• Respond to any service incidents to maintain high availability
• Handle any additional IT support related duties, as needed
• Deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability
• Effectively diagnose, troubleshoot, and resolve issues utilising excellent customer service skills and problem-solving skills.
• Accurately assess and record incidents to ensure timely resolution and user satisfaction.
• Take responsibility for achievement of objectives
• Communicate with vendors technical support team to report any issues and log support ticket.
• Ensure incidents are resolved or escalated in accordance with IT policy
• Take ownership and maintain the IT Asset Management platform
• Assist with the implementation of IT Service Catalogue
• Create and maintain internal IT documentation
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

Job Requirements:

• BSc degree IT, Computer Science or related field.
• Industry-related experience as a IT Service Delivery Specialist or IT Infrastructure
• Excellent diagnostic and problem solving skills
• Strong time management skills and excellent attention to detail
• Be organised, efficient, flexible and quality focused
• Good understanding of Change and Release and Problem Management
• Experience with IT hardware and software asset management system
• Takes initiative and work well alone and as part of a team
• Demonstrated technical domain experience in ITIL-based Service Management
• Excellent organizational, time-management & communication skills
• Good understanding of computer systems, mobile devices and other tech products
• Strong written and verbal communication skills in English and Bahasa Indonesia.
• Strong sense of responsibility and willingness to learn.
• Have as IT certification will be an advantage (e.g. min. ITIL V3, COBIT 5 Framework)