Lowongan Kerja Jakarta Barat Posisi It Performance Management di Erajaya Group

Info Loker

Perusahaan	Erajaya Group
Posisi	It Performance Management
Tempat	Jakarta Barat
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

This position will develop, evaluate and monitor the implementation and performance of IT services including service desk, IT’s performance, budget and IT compliance in order to meet standards of the rules and procedures to all of the customers.

Responsibilities:

• Monitor high level service level and identify areas for service improvement
• Assist to ensure each of the service understands and does all of standard and rules from the company about ethics or procedures in every customer’s handling.
• Regularly collect, analyze, and share data to help agents, internal/business teams and management to drive improvement in key business metrics, customer experience, and business results
• Utilize database and/or technologies to design, develop, enhance and evaluate innovative report/business through intelligence tools and automated reports
• Perform data conversions, imports, and exports of data within and between internal and external systems
• Train users to transform data into action-oriented information and to use that information correctly
• Providing recommendations for service improvements
• Giving inputs / suggestions to each agent/unit in increasing service capabilities in service customers.
• Setting system performance objectives foreach systems in place and perform audit as when necessary
• Perform analysis of benefit of the system perceived by business users in accordance with committed success criteria / business case at the initiation phase.
• Perform data analysis pertaining to system usage in periodic basis, and provide suggestion for improvement

Requirements:

• Minimal S1 in Information Systems, Information Technology, Computer Science, or other related disciplines
• Minimal 5 years on Data Analyst / Engineer / Service Management / Contact Center Field
• Have a solid background and technical skills in their area of specialization. They must also understand business metric performance, budgeting, and target setting.
• Have an experiences developing and maintaining the data performance and data framework
• Require the ability to analyze large amounts of data and provide recommendations to support the development of long and short-term IT management performance strategies.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Annual bonus