Lowongan Kerja Jakarta Selatan Posisi It Monitoring Lead di PT Bank Multiarta Sentosa

🌟Join Our Team as an IT Monitoring Lead!🌟

Join our dynamic team at Bank MAS as an IT Monitoring Lead and be part of our innovative journey!

Job Description:

• Provide first-line support to users, resolving common issues, and escalating complex incidents as needed.
• Identify potential IT issues, report anomalies, and take early corrective actions.
• Accurately and comprehensively record incident-related information for service improvement and trend analysis.
• Communicate effectively with users, understanding their needs, and resolving issues in a polite and professional manner.
• Collaborate with team members to ensure smooth IT system operations.
• Deliver excellent service to all users.

Requirements:

• Minimum of 3 years experience from any bachelor’s or associate’s degree.
• Ability to lead a team. 
• Strong technical knowledge of IT systems, infrastructure and troubleshoot complex IT problems.
• Experience with collaboration tools such as Jira, Slack, Microsoft Teams.
• Proficiency in monitoring tools like ELK, Grafana.
• Excellent communication and customer service skills.
• Analytical skills to identify and address issues and improvement opportunities.
• Experience implementing ITSM practices for incident management, service level management, and continuous service improvement.
• Excellent documentation skills

Don’t miss out on this incredible opportunity! Apply today and embark on an exciting career journey with us at Bank MAS!🚀