Lowongan Kerja Jakarta Selatan Posisi It Helpdesk Officer di PT Anomali Lintas Cakrawala

Info Loker

Perusahaan	PT Anomali Lintas Cakrawala
Posisi	It Helpdesk Officer
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Dukungan IT (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 5.575.000
Gaji Max	Rp. 6.575.000

• D3 / S1 Information Technology

• Good communication

• Multi tasking

• Experience on SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOP

• Experience service desk min 1 year

• Experience handle ticketing system

• Bersedia kerja shifting di hari sabtu / minggu

Responsibilites :

• Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware

• Documents, tracks, and examine problems to ensure timely solutions

• Review service request from user to make sure complied with regulation

• Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware

• Ensures to submit Monthly Status Reports (MSRs)

• Writes how-to-guides, editing, and revising it with updated information when necessary

• Provides technical assistance for questions and problems

• Follows through with customers to ensure full resolution of issues

• Asks relevant questions to determine nature of problem

• Input any incident & request from customer to ticketing system

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konstruksi/Bangunan/Teknik
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tunjangan Pendidikan, Asuransi kesehatan, Pinjaman, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)