Cari Lowongan Kerja

Lowongan Kerja Jakarta Pusat Posisi It Customer Support Specialist di PT Infinitium Solutions

Gambar PT Infinitium Solutions Posisi IT Customer Support Specialist

Loker diposting 1 tahun yang lalu

Segera dibutuhkan!! loker dengan sistem full time untuk posisi IT Customer Support Specialist di tempat usaha PT Infinitium Solutions untuk kota/kab Jakarta Pusat atau sekitarnya.

Kemampuan yang usaha kami butuhkan ialah Komputer/Teknologi Informasi & IT-Admin Jaringan/Sistem/Database serta orang yang jujur dan disiplin.

Selain itu untuk syarat yang kami inginkan ialah minimal Sarjana (S1), Diploma Pascasarjana, Gelar Professional & Magister (S2). Menurut dari ketetapan yang usaha kami berikan.

Gaji yang perusahaan kami tawarkan cukup kompetitif tergantung dari kemampuan karyawan. Minimum upah yang kami tawarkan adalah Rp 1.800.000 - Rp 5.500.000.

Info Loker

Perusahaan	PT Infinitium Solutions
Posisi	It Customer Support Specialist
Tempat	Jakarta Pusat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

WHY WE NEED YOU

First point of contact, identifying nature of queries and routing to the appropriate team if required.
Customer on-boarding for all the payment services offer by company.
Take ownership, log, and co-ordinate all related queries and request from customers.
Follow up and solve incidents; escalate incidents to when unable to resolve and ensuring that service quality levels meet expectations.
Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem and verifies resolution of problem with the customers.
Log all queries and request to IT support ticket system.
To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level (SLA).
To escalate to 2nd level support group when required with detailed description of the problem for further troubleshooting and resolution.
To monitor the escalation procedures and keep end-users informed.

GOOD TO HAVE

Candidate must possess at least a Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in Information Technology/Business Studies/Administration/Management or equivalent
Experience at least 1 year in administration & operation fields
Multi-tasking and knowledge in E-Commerce/Payment Services are added advantages
Willing to learn, positive attitude and self-motivated
Has experience in Customer Service or at least passion in providing good service and resolving issues
Strong sense of responsibility and good team spirit
Good manner and communication skill
Prepare reports and analysis for management review
Graduates are welcome if able to provide strong portfolio on this position

WHAT CAN YOU EXPECT FROM US?

Traffic jam frustration? – Don’t worry!!! You can start at 9.00am.
Medical insurance & outpatient (cover spouse and children).
Add value to your career growth by training programme.

Alamat Lengkap

Provinsi	DKI Jakarta
Kota	Jakarta Pusat
Alamat	Jakarta Infinitium Office, Jl. Kendal No.4, RT.10/RW.6, Dukuh Atas, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia
Map	Google Map

Keuntungan Kerja

Mendapat pengalaman kerja
Bonus jika lembur
Diajari terlebih dahulu

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Lamar Sekarang Laporkan

Intruksi Melamar Pekerjaan

Buka link "Lamar Sekarang" di atas
Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
Jika sudah mendaftar kalian bisa langsung login
Promosikan diri anda lewat form lamaran kerja yang tertara
Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

PT Infinitium Solutions, a member of the Infinitium Group of companies provides end to- end solution to our customers venturing into the world of e-Business. From Web based applications, E-payment services to Mobile services, we have complete and comprehensive solutions to cater to our clients unique business environment needs. Over the years, the success of our business has been proven with reputable clients from various State Government, large MNCs, large Enterprises and SMIs. We are seeking committed and result-oriented team players for the following positions to be part of the dynamic team in Jakarta Office.

Info Perusahaan

Industri: Komputer/Teknik Informatika (Perangkat Lunak)
Ukuran Perusahaan: 51 - 200 pekerja
Waktu Proses Lamaran: 23 hari
Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
Lokasi: Menteng