Lowongan Kerja Tangerang Posisi It Customer Support di PT Fata Organa Solusi

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Perusahaan	-
Posisi
Tempat
Jenis Pekerjaan
Spesialisasi Dibutuhkan
Gaji Min	Rp. 7.075.000
Gaji Max	Rp. 9.075.000

Summary:

We are looking for a highly motivated, disciplined, and proactive IT Customer Support to join our team. The ideal candidate will have a strong understanding of software testing principles and practices and must be a highly independent, committed, and self-motivated individual with a strong sense of accountability for their time and responsiveness while working remotely.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via email or chat, handling all interactions with a highly professional and courteous manner, with special priority for international clients (particularly from Japan)

• Document troubleshooting steps, resolutions, and create support knowledge base articles

• Assess technical document content accuracy

• Simulate document’s readability from perspective of user

• Create and maintain user manuals based on product functionalities

• Perform and document simple Root Cause Analysis (RCA) for common issues

• Track, follow up, and close inquiry in a timely and professional manner

• Provide clear, step-by-step instructions to users with varying technical skill levels

• Follow existing guide individually and remark if correction is needed

• Learn various products in limited time

Qualifications:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field

• Proven experience in IT customer or technical support roles

• Familiarity with Windows operating systems, common office applications, and basic networking

• Excellent communication and interpersonal skills (including strong technical writing ability)

• Proven discipline to remain committed, communicative, and responsive during specified work hours in a remote setup

• Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively without close supervision

• High sense of accountability and professionalism; must be proactive, non-defensive, and meticulous in following company procedures (e.g., reporting)

• Ability to remain calm and patient when dealing with users under pressure

• Strong analytical and problem-solving abilities

• TOEFL PBT score of at least 575, IELTS score of 6, or TOEFL IBT score of 80

• No need to take TOEFL/IELTS test, English proficiency will be assessed during the interview

Advantageous:

• Have N3 or higher Japanese proficiency

• Have experience in ticketing system or bug tracking tools

Benefits:

• Competitive salary and benefits package

• Opportunity to work on challenging and innovative projects

• Collaborative and supportive work environment

• Chance to learn and grow with a leading technology company

If you are a motivated and talented IT Customer Support who is looking for a challenging and rewarding opportunity, we encourage you to apply.

To apply, please send your resume and a cover letter here.

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