Lowongan Kerja Surabaya Posisi Ikea Food Team Leader di IKEA Indonesia

We’re looking for people with a taste for working together.

What you’ll be doing day to day: 

• Ensure that customers are always in focus and strive to make them smile, meet and serve the customers showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values. Always look at the store through the eyes of customers and walk the store regularly in order to increase the customer satisfaction. 
• Have an overview of the store business plan and IKEA Food action plans, and contribute to area’s action plan by supporting the manager in implementing it with the team. Work with the manager to ensure all the co-workers in the area understand the IKEA Concept and key guidelines, as well as how those have an impact on their specific roles.
• Initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity, during unexpectedly quiet times.
• Lead by example and support and coach the colleagues on the job so they can meet the needs of customers and grow professionally. Ensure the daily operational routines and actions set out by manager for the area are implemented.
• Ensure that the IKEA Quality and Food Safety Policies and routines are followed. Contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.

We want you to be a person who: 

• Sales-driven and passionate about food and people. Service-minded and always keep the customer in focus.
• Experience of supervising and working in a team, and developing action plans. Able to take instant responsibly decision.
• Knowledgeable of serving customers and maintain their shopping experience in all IKEA Food area.
• Strive to become a future leader within IKEA retail operations and inspired by the IKEA leadership approach and IKEA core leadership.
• As you work in a store, you will be working in mixture of days and placed in Surabaya, Jawa Timur.