Lowongan Kerja Jakarta Raya Posisi Housekeeping Supervisor di City 8 Unipessoal

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Perusahaan	City 8 Unipessoal
Posisi	Housekeeping Supervisor
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Tata Graha (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Key Responsabilities

• Supervise the implementation of housekeeping standards and procedures in relation to:

o Bedroom service

o Bathroom service

o Valet service

o Cleaning service

o Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain a current and thorough knowledge of all housekeeping systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls

• Solve employee grievances

• Perform Room allocations

• Perform Room inspections

• Prioritize arrival rooms

• Liaise with Front Office for guest and hotel requirements

• Ensure guest valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Management of lost property for the hotel

• Ensure you have complete knowledge of room types, layouts and facilities

• Manage storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel activities and operational requirements are known

Human Resource and Training Responsibilities

• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

o Provide input for probation and formal performance appraisal discussions in line with company guidelines

o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Key Competencies

• Drive For Results
• Problem Solving and Decision Making
  Teamwork
• Adaptability
• Planning and Organising
• Implementation
• Leading and Developing People

Key Tasks

• Set high performance standards and pursue agreed goals (with your Manager)

• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

• Report problems to Management with suggestions for resolution

• Effectively diagnoses problems and thoroughly analyses information to guide decision-making.

• Evaluates and assimilates critical information when reaching conclusions and makes logical competent decisions
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments

• Communicate well to ensure effective shift hand-overs

• Actively participate in and conduct organized meetings

• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
• Be open to new ideas and make changes in the job and routine as required

• Work in line with business requirements in a flexible and optimistic manner

• Complete tasks as directed by Management

• Deputize in the absence of your Manager
• Establish action plans and schedules for meeting departmental priorities

• Assign responsibilities, allocate resources and co-ordinate the activities of yourself and others to meet objectives effectively and efficiently
• Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it.  Ensure your team meet deadlines and quality standards and tasks and projects are completed as required

• Adheres to and enforces the Golden Tulip Code of Conduct, Hotel Policy and Departmental Procedures
• Inspire others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required

• Develop potential of others through training, coaching and development opportunities.

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