Lowongan Kerja Tangerang Posisi Helpdesk It Application di PT Karya Solusi Prima Sejahtera

Info Loker

Perusahaan	PT Karya Solusi Prima Sejahtera
Posisi	Helpdesk It Application
Tempat	Tangerang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Requirements:

• Degree in Informatics Technique, Information Systems, or Computer Engineering
• Minimum 2 years working experience as IT Service Desk or in a similar role.
• Proven experience of working as an IT Service Desk Technician or Help Desk Specialist or relevant role.
• Solid track record especially in FMCG/Consumer Goods Industry
• Able to work well under pressure with an ability to multi-task, by using good time management techniques.
• Able to learn quickly for new applications/systems.
• Excellent communication and interpersonal skills.
• Good understanding of ITIL best practices
• Good working knowledge of POS, infrastructure, ticketing system/call centre.
• Good understanding in network, cloud, server, storage, virtualization, etc.
• Keen attention to detail.
• Strong documentation skills.
• Good analytical and problem-solving skills.
• Dynamic, active, and target oriented.
• Good medical record
• Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.
• Personnel allocation: Multinational Companies-BSD City Tangerang but Willing to be assigned out of town

Job Description:

• Create the tickets issue.

• Handling the tickets problem.

• Identifies and diagnose issues and problems.

• Determine the best solution based on the issue and details provided by customers.

• Escalate (if needed) unresolved problems to a higher level of support.

• Monitor issues from start to resolution.

• Follow up and update customer’s issue status and progress.

• Update Frequently Asked Question.

• Hand over tickets to the next on duty agent.

• Reporting the tickets update to L1 Team Shift Leader

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)