Lowongan Kerja Kendari Posisi Head Operasional di Retail Assesories Service Gadget

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Perusahaan	Retail Assesories Service Gadget
Posisi	Head Operasional
Tempat	Kendari
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen – Toko (Ritel & Produk Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

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KEY RESPONSIBILITIES

Store Operations Management

• Oversee daily store operations ensuring smooth functioning across all departments

• Develop and implement operational procedures and standard operating protocols

• Monitor store performance metrics including sales, inventory turnover, and customer satisfaction

• Ensure compliance with company policies, procedures, and retail standards

• Manage store opening/closing procedures and security protocols

Inventory & Supply Chain Management

• Oversee inventory management including stock levels, procurement, and replenishment

• Coordinate with suppliers and vendors for timely product deliveries

• Implement inventory control systems to minimize shrinkage and optimize stock rotation

• Manage warehouse operations and logistics within the store

• Conduct regular stock audits and cycle counts

Team Leadership & Development

• Lead and manage store operations team including supervisors and staff

• Recruit, train, and develop operational staff members

• Create work schedules and manage workforce planning

• Conduct performance evaluations and provide coaching/mentoring

• Handle disciplinary actions and staff development initiatives

Customer Experience Management

• Ensure high standards of customer service across all touchpoints

• Implement customer experience improvement initiatives

• Handle escalated customer complaints and issues

• Monitor customer feedback and implement corrective actions

• Maintain store visual merchandising and layout standards

Financial Management

• Monitor operational costs and identify cost optimization opportunities

• Manage operational budgets and control expenses

• Track key performance indicators (KPIs) and prepare operational reports

• Implement loss prevention strategies and security measures

• Ensure accurate cash handling and POS system operations

Compliance & Safety

• Ensure compliance with health, safety, and regulatory requirements

• Implement and maintain workplace safety protocols

• Coordinate with internal audit teams and external inspectors

• Maintain proper documentation and record-keeping

• Ensure adherence to labor laws and employment regulations

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