Lowongan Kerja Jakarta Pusat Posisi Head Of Service di PT Electrolux Indonesia

Info Loker

Perusahaan	PT Electrolux Indonesia
Posisi	Head Of Service
Tempat	Jakarta Pusat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen & Dukungan (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

 Your Role

This role will be responsible to lead service team including customer service, technicians, product registration to local governance and spare part operations. Deliver best in class services and develop strategies to increase quality, efficiency and resolves customer issues. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationship.

 Typical Day

• Develop working knowledge of industry regulations, restriction and laws and ensure service adheres to all regulations
• Monitor departments issues and client complaints to define patterns and work to lessen recurring issues
• Oversees procedures and policies for better handling of customer
• Ensure compliance with regulatory requirements impacting customer care function
• Ensure department goals align with organizational goals and help teams drive strategic partner and initiatives
• Continue with the transformation initiatives of service partner and field operation to uplift after sales service branding followed by better customer satisfaction.
• Responsible for aftermarket business & commercial development in Indonesia such as sales of spare part, accessories & extended warranty services; working on the development and execution of sales plans, targets and budgets according to business unit functional sales strategy

  Who You Are

• Degree in Business Administration, Technics or other relevant disciplines
• Excellent experience in management role delivering technical services and improving services
• Good comprehensive industry knowledge
• Good track record of delivering and improving services in support of a growing organization
• Effective leadership skills, time management aptitude and problem sensitivity
• Strong interpersonal skills to manage relationship and lead group of people at various levels, and influence actions and decisions to conform the goals of the company
• Provides both business leadership and people leadership. Plans, monitors, co-ordinates and supervises the daily departmental activities.
• Accountable for team results & departmental KPI deliverables

  Core Competencies

• Both reactive and proactive, you work efficiently and flexibly to deliver results.
• With an eye for detail and the ability to interpret complex data
• Build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.
• Keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilizing diversity and encouraging open feedback.
• High agility adapting with all kind of transformation changes.
• Hunger for growth.

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
• Attend training that helps you to work safely 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Elektrikal & Elektronik
• Ukuran Perusahaan: 51 - 200 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Parkir, Penglihatan, Waktu regular, Senin - Jumat, Business and Casual