Lowongan Kerja Bali Posisi Head Of Operation di SHELTER INDONESIA GROUP

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Perusahaan	SHELTER INDONESIA GROUP
Posisi	Head Of Operation
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen (Hospitaliti & Pariwisata)
Gaji Min	Rp. 30.075.000
Gaji Max	Rp. 40.075.000

Position Summary:

To oversee and optimize the performance of multiple venues by driving revenue growth, improving operational efficiency, ensuring high guest satisfaction, and maintaining strict cost control through strategic planning and data-driven decision-making.

Responsibility:

Revenue Growth & Business Strategy

• Develop and execute strategic initiatives to increase revenue across all venues.

• Identify opportunities for upselling, promotions, and cross-selling between the restaurant and café.

• Monitor financial performance, ensuring budget alignment and profitability.

• Work closely with marketing teams to create data-driven campaigns that drive traffic and sales.

Performance Monitoring & Data Analysis

• Analyze daily performance reports from all venues to track KPIs and identify trends.

• Monitor guest reviews, customer feedback, and survey responses to enhance customer experience.

• Identify recurring operational challenges and propose long-term solutions.

• Evaluate sales data to determine high-performing products, peak hours, and customer preferences.

Venue & Operational Coordination

• Conduct regular check-ins with restaurant and café managers to ensure operational excellence.

• Ensure alignment between all department heads to streamline workflow and enhance efficiency.

• Oversee major operational concerns such as maintenance, supplier management, and compliance with standards.

• Coordinate with HR to follow up on staff training and development initiatives for continuous improvement.

Brand Positioning & Customer Experience

• Ensure that each venue maintains high service quality and consistency in guest experience.

• Collaborate with marketing teams to align brand messaging, seasonal promotions, and events with business goals.

• Implement customer engagement initiatives to boost brand loyalty and repeat visits.

• Address major guest concerns and ensure swift resolution in coordination with venue managers.

Long-Term Strategic Development

• Review progress on long-term goals and propose strategic improvements.

• Drive innovation in service offerings, digital engagement, and operational best practices.

• Assess market trends and competitors to adapt business strategies accordingly.

• Provide insights to leadership on potential investments, expansion opportunities, and cost-saving initiatives.

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