Lowongan Kerja Jakarta Raya Posisi Head Of Customer Operations di PT FinAccel Teknologi Indonesia

Job Description:

1. Business Operations

• Develop and manage teams in operations (credit approval and customer service)
• Institute scalable systems and processes to improve productivity and reliability of operations, and in line with business growth.
• Monitor the performance (including productivity) of all direct reports. Act as mentor and coach to ensure team members are able to meet their KPIs.
• Ensure that changes in policy are effectively communicated and implemented across the team

2. Analytics

• Build and manage all operations internal dashboards
• Drive insights for improving KPI and processes for customer operations
• Benchmark against best-in-class external metrics

Job Requirements:

• Minimum 5-6 years of experience managing operations in a hi-growth environment
• Highly data driven, ability to write SQL scripts, play with pivot tables, and continuously improve the operations process based on key metrics
• Solid analytical and problem solving skills
• Ability to analyze trends, investigate issues, and suggest solutions to problems
• Proven track record in doing process improvements and helping teams deliver better performance
• Well versed in the credit card or consumer finance industry especially fintech
• Ability to multi-task, prioritize, and manage time effectively
• Hi-energy and goal-driven personality, focused on achieving big things in ½ the time that it takes most people
• Optimistic and learning-oriented personality
• At least a Bachelor’s Degree, ideally in engineering or a related discipline
• Previous startup experience is a must
• Verbal and written communication in English and Indonesian is a must