Lowongan Kerja Badung Posisi Head Hostess di Shishi izakaya lounge & Nightclub Bali

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Perusahaan	Shishi izakaya lounge & Nightclub Bali
Posisi	Head Hostess
Tempat	Badung
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 7.075.000
Gaji Max	Rp. 9.075.000

Job Summary: The Head Hostess is responsible for managing the guest experience from the moment they arrive until they are seated at their table. They supervise the hostess team, coordinate reservations, and ensure that all guests receive excellent service. The Head Hostess also ensures the front-of-house area operates smoothly, assisting with customer service and solving any issues or concerns.

Key Responsibilities:

Guest Reception:

• Greet guests upon arrival with a friendly, professional demeanor.
• Direct guests to their tables and provide menus.
• Monitor waitlists and assign tables based on availability and guest preferences.
• Communicate with kitchen and waitstaff about seating arrangements.

Supervising Hostess Team:

• Oversee and train the hostess staff on guest interaction, procedures, and company standards.
• Assign tasks to hostesses and monitor their performance.
• Maintain smooth coordination between the front-of-house and back-of-house operations.
• Handle any guest complaints or special requests, ensuring that issues are resolved efficiently.

Reservations and Guest Management:

• Manage reservations, ensuring the system is up-to-date and accurate.
• Confirm reservations and special requests in advance.
• Handle walk-in guests and coordinate wait times.

Maintaining Cleanliness and Organization:

• Ensure the host area is neat, clean, and well-organized at all times.
• Check that menus, waiting areas, and tables are properly set up.

Customer Service:

• Provide excellent customer service and uphold the restaurant’s standards.
• Assist in answering questions about the menu and services.
• Collaborate with other departments to ensure a seamless guest experience.

Administrative Tasks:

• Keep track of guest preferences, allergies, and special occasions.
• Maintain and update the reservation system, seating charts, and guest databases.
• Communicate wait times and manage the flow of guests.

Skills and Qualifications:

• Proven experience as a Hostess or in a customer service role in a hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage a team and work in a fast-paced environment.
• Knowledge of reservation systems and hospitality best practices.
• A friendly, welcoming attitude with a strong commitment to guest satisfaction.

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