Lowongan Kerja Gianyar Posisi Head Butler di Bambootel Luxury Boutique Resorts

BAMBOOTEL LUXURY BOUTIQUE RESORTS 

Newly established resort brand with 15 units of gorgeous and eco-friendly luxurious private pool villas with breathtaking views to kick off a series of luxurious eco-friendly properties opening around Indonesia. The first Bambootel – Sawah View in Gianyar, Bali, is set to open in October 2023 and is looking to build an incredible pre-opening team.  

We are looking for a fun and passionate person to take on the role of Head Butler, who is ready to build a respectful, creative, innovative, and fun team that values honesty and integrity.  If this sounds like you, please share your enthusiasm with us! 

Job Title : HEAD BUTLER 

Job Type : Full-time  

Start Date : ASAP  

Location : GIANYAR, BALI  

Key Responsibilities   

• Must be always friendly and helpful to all guests and become the role model of Bambootel’s butler standard of service. 
• Conduct a thorough check of the villas, entrance and lobby before guests arrive so that it complies with company standards (SOP). Resorts must be in good working order before guests arrive. Any technical issues must be reported and rectified.  
• Ensure all guests staying at the resort are welcome well before checking in and explain all facilities and services provided in a detailed, personalized and friendly manner by the butler team.  
• Ensure that his/her team members have the knowledge and service to serve and explain the resort information including facilities, activities, menu and etc.   
• Ensure the delivery services for invitations, gifts and flowers are provided timely and accurate by the butler team.   
• Able to perform a smooth and professional laundry service by all butlers and must re-stock the mini-bars and do the monthly inventory of minibar stock accordingly to minimize loss.   
• Replenish supplies such as drinking glasses, stationary, ice and all other amenities. Make sure the stocks of items needed for butler service are available at all times.   
• Regularly check and report and follow up all defective equipment, fixtures and supplies.    
• Must ensure the cleanliness and set up of the resorts and often conducts spots checks in the resorts assigned to his team such as security equipment is always ready and security logbook system is well implemented, vehicles are in good condition and clean, housekeeping and maintenance pantry are clean and neat etc. 
• Serve breakfast, lunch or dinner in the villa as requested and ensures that his team is able to do the same.   
• Must be knowledgeable with the standard of hygiene and sanitation and able to train them to the team.   
• Ensures his/her team’s personal appearance and personal hygiene and uniform are always in accordance with the company’s rules and regulations.   
• Have an excellent knowledge of the surrounding including place of interest, restaurants and latest popular attractions, able to give excellent and extra ordinary recommendation as well as to help the guest in making arrangements for excursions, tours and restaurant reservations.    
• Understanding how to use buggy cars and drive buggy cars carefully or direct subordinates to always prioritize safety while driving in the resort area.  
• Serve high tea in the villas if required and provide shoes polish service and able to train the team to do so. . 
• Coordinate with the spa department for spa bookings and encourage the butler team to upsell the spa service to the guests and maximize the company’s other income.   
• Briefs and ensures that his/her team is fully informed about the guest arrival of the day and learn about the guest reservation and arrangement details by checking the email correspondences.     
• Have a capability in flight arrangement such; as booking a flight, cancelling a flight, modifying flight details, web check in or lost and found.   
• Ensure the security team provides a warm welcome and farewell to every guest who comes to the bambootel and ensure security procedures are in place within the security framework. 
• Ensure that the driver team (in-house and outsourced vendors) perform their duties based on guest operating standards. 
• Ensure that house keeping staff maintain the cleanliness of public areas and always carry out their duties in accordance with operational standards. 
• Ensure maintance and gardens teams execute private programs according to plan and always perform maintenance in accordance with guest operational standards. 
• Ensures that his team is fully aware and follows company’s policy and restrictions at all times.   
•  

Experience Requirements:  

• 2+ years of resort Head Butler or Front Office Manager experience 
• Have been part of Head Butler 
• Preopening experience is a plus. 

Qualifications:  

• Ability to think creatively and innovatively  
• Friendly and Flexible at work  
• Ability to analyze and create strategies  
• Ability to work in a team  
• Good public speaking skills  
• Good command of English.   
• Creative mind that loves to innovate in guest services 
• Take pride in being highly organized and prepared at all times.   
• Excellent oral and written communication skills. 

Education:  

• Bachelor’s Degree preferred but not required.