Lowongan Kerja Kuta Posisi Guest Services/reservation Agent di PT Morialand Berkat Berlimpah

• Must live in Bali only
• Excellent in English Communication in written
• Have hospitality background

• Customer Assistance: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Issue Resolution: Diagnose and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary.
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers.
• Documentation: Record and document all customer interactions, issues, and resolutions accurately in the customer support system.
• Feedback Collection: Gather customer feedback and communicate insights to the relevant departments for product and service improvements.
• Follow-Up: Conduct follow-up communications to ensure customer issues are fully resolved and customers are satisfied.
• Team Collaboration: Work closely with other team members and departments to ensure a cohesive and efficient customer support experience.
• Training: Participate in ongoing training and development programs to enhance customer service skills and product knowledge.
• Quality Assurance: Adhere to company policies and procedures, ensuring a high standard of customer service at all times.

Qualifications:

• Education: High school diploma or equivalent; a Bachelor’s degree is a plus.
• Experience: Previous experience in customer service or a related field is preferred.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to remain calm and professional in stressful situations.
  • Proficiency with customer support software and tools (e.g., Zendesk, Freshdesk).
  • Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience with Hospitality industry, reservation and customer support.
• Must be Excellent in English communication