Lowongan Kerja North Kuta Posisi Guest Service Agent di Makers TV

A Private Resort in Queensland, Australia is looking for a
talented and enthusiastic Guest Service Agent (Full-time)

 Responsibilities:

• Provide warm
  and welcoming service to guests as well as ensuring their needs are met
  promptly and professionally
• Efficiently
  handle guest check-in and check-out procedures including processing
  payments and issuing room keys
• Assist guests
  with making and modifying reservations as well as providing accurate
  information about room availability and amenities
• Address guest
  inquiries, requests and concerns promptly and courteously as well as
  striving to exceed their expectations
• Resolve guest
  issues and complaints effectively as well as demonstrating empathy and a
  willingness to find solutions
• Collaborate
  with other team members to ensure smooth operations and a positive guest
  experience
• Ensure accuracy
  in all guest interactions including reservation details, billing and room
  assignments

Requirements:

• Proven
  experience working as a Guest Service Agent or in a similar role
• Excellent in
  written and spoken English communication
• Communicate clearly and effectively with guests, colleagues and management, both verbally and in writing

• Previous
  experience working in a customer service role
• Experience in
  the Hospitality industry would be a plus
• Excellent
  interpersonal skills and the ability to interact effectively with guests
  and colleagues
• Ability to work independently and take
  initiative in handling tasks and resolving issues as they arise

• Proficiency in
  using computerized reservation systems and other office software
• Flexibility to
  work various shifts including evenings, weekends and holiday
• Able to thrive in a fast-paced
  environment as well as remaining flexible and adaptable to changing priorities
  and guest needs

• Willing to
  relocate to Queensland, Australia

Persyaratan minimum:

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Kartu izin tinggal dapat diberikan untuk posisi ini
• Gaji yang diinginkan: Rp40,000,000 – Rp42,000,000 per bulan