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Lowongan Kerja Genteng Posisi Guest Service Agent di Hotel Majapahit Surabaya

Gambar Hotel Majapahit Surabaya Posisi Guest Service Agent
  • Loker diposting 3 minggu yang lalu

Butuh cepat. loker dengan sistem kontrak/temporer untuk posisi Guest Service Agent di tempat usaha Hotel Majapahit Surabaya untuk domisili Genteng & Jawa Timur atau sekitarnya.

Skill yang kami inginkan adalah Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata) serta orang yang jujur dan disiplin.

PT ini tidak memiliki syarat yang khusus terhadap calon pelamar sehingga kamu dapat mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.

Upah yang perusahaan tawarkan cukup kompetitif menurut dari skill karyawan. Minimum upah yang kami berikan adalah Rp 2.000.000 - Rp 8.500.000.

Info Loker

Perusahaan -
Posisi Guest Service Agent
Tempat
Jenis Pekerjaan
Spesialisasi Dibutuhkan
Gaji Min Rp. 2.000.000
Gaji Max Rp. 8.500.000

Job Summary

 As Guest Service Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guest’s needs to help ensure that their stay is a memorable one.

Job Description:

  • A customer-oriented mindset with a commitment to delivering outstanding service.

  • Handle guest complaints and resolve issues promptly

  • Provide general information to customers and guests in a good and helpful manner.

  • Coordinate with other departments to ensure smooth operations

  • Maintain accurate records and reports

  • Implement and maintain standard operating procedures

  • Ensure compliance with all relevant regulations

  • Ensure the front desk is clean and organized

  • Manage room reservations and cancellations

  • Assist with check-in and check-out processes

  • Handle cash and credit transactions accurately

  • Maintain a positive and professional demeanor at all times

  • Assist with marketing and promotional activities

  • Ensure security and safety protocols are followed

  • Basic knowledge about Surabaya and activities are available in the city in order to provide information for guests.

  • Ability to operate manual and automatic vehicles with minimum 2 years driving experience

  • Ensure security and safety protocols are followed

  • Perform other duties as assigned (e.g., luggage handling, Concierge support)

Qualifications

  •  Diploma in Hospitality Management or equivalent.

  • Minimum of 2 years of experience in a front office role within a luxury hotel setting

  • Excellent verbal and written communication skills

  • Customer-focused with a commitment to excellence.

  • Excellent communication and interpersonal skills.

  • Ability to handle stressful situations with grace.

  • Strong organizational and multitasking abilities.

  • Attention to detail and problem-solving skills.

  • Ability to work flexible hours, including weekends and holidays.

  • Knowledge of front office operations and procedures.

  • Ability to work independently and as part of a team.

  • Professional appearance and demeanor.

  • Strong conflict resolution skills.

  •  Ability to maintain confidentiality.

  •  Knowledge of relevant regulations and compliance requirements.

  •  Proficiency in Opera and Microsoft 365

Alamat Lengkap

Provinsi Jawa Timur
Kota Genteng
Alamat Jl. Ngagel Jaya Selatan No. 172, Surabaya
Map Google Map

Keuntungan Kerja

  • Peluang untuk meningkatkan keterampilan dan pengalaman.
  • Gaji dan manfaat yang kompetitif.
  • Peluang untuk berkolaborasi dengan rekan kerja yang berbakat.

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Lamar Sekarang Laporkan

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

Job Summary

 As Guest Service Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guest’s needs to help ensure that their stay is a memorable one.

Job Description:

  • A customer-oriented mindset with a commitment to delivering outstanding service.

  • Handle guest complaints and resolve issues promptly

  • Provide general information to customers and guests in a good and helpful manner.

  • Coordinate with other departments to ensure smooth operations

  • Maintain accurate records and reports

  • Implement and maintain standard operating procedures

  • Ensure compliance with all relevant regulations

  • Ensure the front desk is clean and organized

  • Manage room reservations and cancellations

  • Assist with check-in and check-out processes

  • Handle cash and credit transactions accurately

  • Maintain a positive and professional demeanor at all times

  • Assist with marketing and promotional activities

  • Ensure security and safety protocols are followed

  • Basic knowledge about Surabaya and activities are available in the city in order to provide information for guests.

  • Ability to operate manual and automatic vehicles with minimum 2 years driving experience

  • Ensure security and safety protocols are followed

  • Perform other duties as assigned (e.g., luggage handling, Concierge support)

Qualifications

  •  Diploma in Hospitality Management or equivalent.

  • Minimum of 2 years of experience in a front office role within a luxury hotel setting

  • Excellent verbal and written communication skills

  • Customer-focused with a commitment to excellence.

  • Excellent communication and interpersonal skills.

  • Ability to handle stressful situations with grace.

  • Strong organizational and multitasking abilities.

  • Attention to detail and problem-solving skills.

  • Ability to work flexible hours, including weekends and holidays.

  • Knowledge of front office operations and procedures.

  • Ability to work independently and as part of a team.

  • Professional appearance and demeanor.

  • Strong conflict resolution skills.

  •  Ability to maintain confidentiality.

  •  Knowledge of relevant regulations and compliance requirements.

  •  Proficiency in Opera and Microsoft 365

Info Perusahaan

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