Lowongan Kerja North Kuta Posisi Guest Relations Officer di Desa Kitsune

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Perusahaan	Desa Kitsune
Posisi	Guest Relations Officer
Tempat	North Kuta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

DUTIES AND RESPONSIBILITIES:

• Welcoming guests in a friendly and professional way

• Review arrival lists to welcome guests 

• Attend to special guests (e.g. VIPs) and answer their inquiries 

• Help prepare welcome folders with collateral (e.g. Menus, area descriptions, minimum spend, etc) 

• Provide information about area and venues and promote services

• Anticipate guest needs and build rapport with customers 

• Offer assistance with certain tasks (e.g. confirming transport arrangements, taking messages) 

• Address customer complaints and escalate to VIP Marketing Manager when needed 

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Identify and assess customers’ needs to achieve satisfaction

• Ensure compliance with health and quality standards

• Provide accurate, valid and complete information by using the right methods/tools

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers 

• Sell products and services

• Solicit and collect feedback from guests, ensuring they have an opportunity to share their opinions and experiences.

• Report feedback to management for continuous improvement and service enhancement.

• Record information in the logbook daily 

• Maintain guest records and databases, including check-in and check-out information.

QUALIFICATIONS:

• Previous experience in a guest relations or hospitality role is preferred.

• Exceptional customer service skills with a friendly and professional demeanor.

• Strong communication and interpersonal abilities, including active listening.

• Knowledge of the organization’s facilities, services, and local attractions.

• Problem-solving skills to handle guest inquiries and resolve issues.

• Ability to remain calm and professional in high-pressure situations.

• Proficiency in using reservation and property management software.

• Flexibility to work shifts, including evenings, weekends, and holidays.

• A neat and professional appearance, adhering to grooming standards.

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

• Accountability – Dependability – Punctuality

• Development – Reliability – Open and closing duties

• Working relationships – Guest satisfaction – Adherence to policy

• Judgment – Appearance – Communication

• Quality of work – Attitude – Teamwork

• Job skills knowledge – Productivity

Persyaratan minimum:

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 30 November 2024

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