Lowongan Kerja Jakarta Raya Posisi Guest Relations Manager di ISMAYA GROUP

Job desc

• Assist the Operation Managers & General Manager in continuously improving the overall ratings
• Represent the department in a professional and courteous manner at all times, including physical and verbal interactions with guests
• Accountable for resolving all issues to the guest satisfaction while following up to ensure complete service recovery.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Conduct and Appraise team’s training and their performance
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings

Job requirements

• Proven work experience as a Guest Relations Manager 
• Proven leadership and managerial skills
• Understanding of all hospitality and FnB management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Leadership skills along with the ability to motivate a team into high performance
• Strong sense of responsibility and a professional presentation