Lowongan Kerja Badung Posisi Guest Relation Officer di ARCHESTET GROUP

Info Loker

Perusahaan	ARCHESTET GROUP
Posisi	Guest Relation Officer
Tempat	Badung
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 4.075.000
Gaji Max	Rp. 4.575.000

About the Role:

We are looking for a warm, professional, and highly motivated Guest Relations Officer to join our hospitality team. As the face of our property, you will be responsible for delivering exceptional guest experiences, resolving issues promptly, and ensuring each guest feels welcomed and valued throughout their stay.

Key Responsibilities:

• Greet guests upon arrival and ensure a smooth and personalized check-in/check-out experience.

• Serve as the main point of contact for guests throughout their stay.

• Respond promptly to guest inquiries, requests, and concerns — in person, via phone, and through messaging platforms.

• Coordinate with other departments to fulfill guest needs (housekeeping, maintenance, F&B, etc.).

• Handle guest feedback and complaints with professionalism and empathy, aiming for quick resolution.

• Arrange special requests, amenities, and experiences to enhance guest satisfaction.

• Maintain accurate records of guest preferences and feedback for future visits.

Requirements:

• Previous experience in guest services, hospitality, or a similar customer-facing role (minimum 1 year preferred).

• Excellent communication and interpersonal skills.

• A naturally warm, friendly, and professional demeanor.

• Strong problem-solving and conflict-resolution abilities.

• Fluency in English (additional languages are a plus).

• Proficient with hotel management systems and digital communication tools.

• Flexibility to work shifts, weekends, and holidays.

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