Lowongan Kerja Cikarang Utara Posisi Full Time di Exis Laundry

Job Title: Desk Side Support Engineer

Location: Cikarang, Bekasi, West Java, Indonesia

Start Date: February 1, 2024

Target Onboarding Date: October 1, 2024

Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide.

What You Will Do:

• Provide local and remote desktop support for hardware, software, and application issues.
• Troubleshoot and resolve problems with computers, laptops, printers, and mobile devices.
• Collaborate with third-party vendors to resolve complex audio-visual (AV) challenges.
• Support Windows (7-10) operating systems, Microsoft Office, and other authorized applications.
• Perform preventive maintenance and remedial repairs on various devices.
• Assist users with network connectivity issues and ensure high-quality IT service.
• Be flexible and adaptable, able to handle project-based tasks in a collaborative environment.

What We Are Looking For:

• 3-4 years of experience in desktop support or a related role.
• Bachelor’s Degree in Computer Science or Engineering (BE/B-TECH) or equivalent experience.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are highly preferred.
• Solid understanding of Windows OS, Active Directory, MS Office 365, and mobile device management (iOS, Android).
• Strong troubleshooting and problem-solving skills with the ability to prioritize and meet deadlines.
• Excellent communication and customer service skills.
• Willingness to occasionally work off-hours or weekends when needed.

Why Join Us?

• Work in an exciting and innovative environment with a well-known global brand.
• Be part of a team that values collaboration, flexibility, and continuous learning.

Ready to take the next step in your IT career? Apply now and become part of a company that is making a global impact!